Crisis Management: Mastering the Skills to Prevent Disasters (Harvard Business Essentials)

This quick introduction to crisis management is suitable for senior managers, for business continuity management or disaster recovery practitioners (BCM/DR), and for information technology (IT) managers as they are often the ones given the chore of implementing DR plans. If you are a CEO or a senior manager in a firm of any size, this will convince you to prepare now for unforeseen problems that could endanger your business tomorrow. If you are a BCM/DR professional, this book will give you material and ideas for developing a pro-active crisis management culture within your organization, right up to convincing the the board to give the program full support. IT managers tasked with developing DR program will also benefit this way, but will also gain precious insight in how to communicate effectively with the media, in fact how to communicate with all stakeholders to get the organization's message across as it wants it understood. This guide makes an excellent case that unexpected emergencies are best handled a long time before anything goes wrong. My only criticism is that it focuses too much on planning for specific scenarios, such as a fire, and not enough on more abstract impact scenarios, such as loss of premises whatever the reason. However, since it also strongly advocates the need to prepare for unforeseeable contingencies, this isn't a problem. Vincent Poirier, Tokyo

Read a thousand books, go to hundreds of seminars, classes, lectures etc. and you will never become a communication guru. Simply that doesn't exist. The world changes too fast and communications do the same, everyday, every minute, because people are changing too fast, even without clear motives, just because the future is so uncertainty. In the middle of all that, you can have a quality moment of reflexion and perspective with this book, well written, good examples, simple and precise.

Ordered for graduate class - great condition and book!

an excellent reference book to add to your library on terrorism and will help with research and writing papers. Buy it!

This is a "quick read" -- I read it during my lunch hour. Many of the examples are deliciously antique (you'd need to have been alive during the Reagan years to get some of them) but they are aptly chosen. For all that, it's not bad at all. It was fit for purpose and was just what I needed.

Very good!

Be prepared. One day the company you own or help manage may face a severe crisis. Inexplicably, one of your most popular products suddenly proves lethally hazardous. Your accountant is frog-marched in handcuffs to the nearest slammer for embezzlement. Your plant in Malaysia blows up, injuring scores of locals. A tornado flattens your major warehouse complex and the surrounding town. Quick: What do you do? The best time to handle a corporate crisis is before it begins. First, assess the primary risks your company faces, then develop comprehensive contingency plans to face these potential crises. This superb book from the expert, lucid Harvard Business Essentials series provides a proven, step-by-step approach your company can use to plan for and deal with any corporate crisis. We strongly recommend this important guide to crisis planning and management. Its insightful analysis is well organized, clearly written and firmly supported with compelling case histories.

Description said used but "like new". Book is not in good condition at all. The spine is broken in multiple spots, warping the whole book and making all the pages open and lay unevenly.