Question 1

Why can't you change batteries in snake's head.  The phillips head screws turn but nothing happens.   Useless if you can't change batteries.

Accepted Answer

Hi K R Smith. We are sorry you are having an issue removing the battery cover. Please reach out to the Terra teams at the following URL and they will do their best to help you troubleshoot. URL: customercare.battatco.com. We understand if you do not wish to troubleshoot to get your toy working and invite you to return the toy through amazon for a refund. Thank you.

Question 2

Can you buy the special tool to open the snake head

Accepted Answer

It's just a very small philips screw driver, found at any hardware store or store that sells tools.

Question 3

How can you change the batteries?

Accepted Answer

The batteries are fairly easy to change but there are a few tips that can be helpful.  First, you need 5 AAA batteries.  On the remote, simply unscrew teh battery compartment with a standard phillips head and replace 2 batteries.

There are 3 AAA batteries in the snake's head.  Turn the snak on its back and you'll see 4 large and 2 small screws.  Tip #1:  don't mess with the small screws.  The four large screws need ot be taken out.  If you look carefully at the screw head you'll see that the screws seem to require a triangle shaped screwdriver head.  Good luck finding one of those.  tip #2:  you can use a 2.5 mm slotted (i.e., regular flat head) screwdriver.  Take your time to carefully place the screwdriver tip into the triangle.  It should be a nice, tight fit.  Unscrew the four screws.

Next turn the snake right-side-up and gently pry the upper part of the head from the bottom. Tip #3:  be careful to not pull on the wires and if the lights for the eyes come out of their slots, simply press them back into place before reassembly.

Tip #4:  with the head cover removed, you'll see the tip of one battery in the first joint to the rear of the snake's head.  grasp the first joint with one hand, hold the head with your other hand and then gently slide the joint away from the head.  The entire battery will now be visible and replaceable.  Turn the snake over and you'll find 2 more AAA batteries in the bottom of the first joint.

After replacing the 3 batteries, reassemble and have fun.

Question 4

What does the button on top of the head do?

Accepted Answer

Hi there. The snake does not offer a button on the top of it's head. Thank you.

ASIN	B07ZFW2NX4
Age Range Description	Baby, Adult
Animal Theme	Snake
Are Batteries Required	No
Best Sellers Rank	69,022 in Toys & Games ( See Top 100 in Toys & Games ) 35 in Remote & App-Controlled Animals 3,560 in Kids' Play Figures
Brand Name	Terra by Battat
Collection Name	RC Snakes or Electronic Pets (unspecified)
Colour	Green
Country Of Origin	China
Customer Package Type	[Likely] FFP
Customer Reviews	4.2 out of 5 stars 2,130 Reviews
Educational Objective	Stimulate imagination and curiosity about nature and science
Finish Type	Shimmery
Global Trade Identification Number	00062243412859
Included Components	RC Snake (Green)
Inner Material	Plastic
Is Assembly Required	No
Is Autographed	No
Item Dimensions	26.7 x 7 x 25.5 centimetres
Item Dimensions L x W x H	10.5L x 2.8W x 10H centimetres
Item Type Name	Emerald Tree Boa – Infrared Remote Control Snake with Light-Up Eyes – Electronic Animal Toys and Playsets for Kids Aged 6 and Up
Item Weight	0.7 Pounds
Manufacturer	Maison Battat Inc.
Manufacturer Part Number	AN2852Z
Material Type	Plastic
Maximum Age Recommendation	144.0
Minimum Age Recommendation	72.0
Model Name	Boa Émeraude
Model Number	AN2852Z
Number of Batteries	5 AAA batteries required. (included)
Number of Pieces	2
Number of Players	1
Occasion	Halloween
Operation Mode	remote control
Outer Material	Plastic
Play Activity Location	Floor
Power Source	battery
Recommended Uses For Product	For frightening friends, Halloween decoration
Scale	life-size
Set Name	Terrasect
Size	kids aged 6 and up
Special Features	Remote Control
Style	Rc Snake (Green)
Sub Brand	Battat
Supported Battery Types	AAA batteries
Theme	Animal
Toy Figure Type	Interactive Gaming Figure
UPC	062243412859
Unit Count	1.0 count
character	Emerald Tree Boa

Terra by Battat Remote Control Snake, Emerald Tree Boa, Green, Animals | Electronic snake toy with remote, LED light-up eyes, S-shaped movement, includes 1 snake and 1 remote control, 6+ Years

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