Native Grass Fed Whey Protein Isolate | 100% Optimum All Natural | Undenatured | Non-GMO + Gluten-Free + Soy-Free | ­Best for Fitness Shakes | Energy Smoothie (Chocolate, 5LB)

After having bought a couple of protein powders from Promix and generally being pleased with the product, I recently had a disappointing experience that has me questioning the integrity of the company and what they sell. I'd been on their subscription service for ordering protein every 3 months or so. In between one of my orders, they had a ~$30 price increase on my order (~30%). They had sent this notice on a marketing email and I never got notice. My order came up and processed, but then I noticed the issue on my credit card statement. I reached out and they informed me of the price increases. I understand these, however given my lack of notice, I asked if I could either 1) pay the old price one last time to decide if I wanted to keep buying 2) have a refund. They tried to claim that they couldn't offer a refund because they have some small print that technically subscriptions can't be refunded. This is technically illegal given the price increase and lack of visibility. After outlining the challenges with this from a legal standpoint, they offered to provide a refund, however not a full refund. They would not refund back the shipping and claimed they could not since I had not bought shipping insurance. I tried to explain that no one would buy shipping insurance to prepare for an issue a company has and they just never responded. They also stopped responding to common questions about how I was supposed to understand this. Overall this just really left a negative taste in my mouth and went against the principles I thought they stood by. I cancelled my subscription and will not be ordering from them again. If customer service and general care for customers is important, I do not suggest Promix.

Just got this delivered today and I didn't want to spill any when I opened it so I sealed the ziploc before cutting along the top. I read from other reviews that the Ziploc was easily broken so I tried to be careful opening it but it still came apart (see pic). Don't get this product with hopes of using the resealable bag.. The dutch chocolate flavor tastes like 75% cacao chocolate, so kind of bitter and not very sweet but tastes OK to me. If you don't like very dark chocolate don't get this flavor. It mixes well and I'm glad it's grass fed whey protein but I would definitely get another flavor next time.

Clean ingredients and great taste

I have purchased around 30lbs of the promix chocolate over the last 2 years. My most recent order from Amazon had me really scratching my head. The easy mixability that I was used to for the last 2 years was replaced with a surface layer of lumpy whey, leaving my cup looking like a septic tank. The flavor also changed considerably. More bland and definitely not as good to my taste buds. (Note this promix used to have a better flavor than some of the sacharine-sweet tasting 'cheaper' wheys but sadly it's somewhere in between now). I was sure there was something off with the first bag that I opened a second. Then when it was exactly the same, I reached out to the company directly. I was assured via by a support rep that the product had not been modified and the formula was the same, but they don't guarantee anything sold through Amazon. Well, fine, I decided maybe I got a bad batch or some knock off. I ordered direct from Promix another 5lbs. I inspected the packaging carefully and opened it up, expecting or hoping that it would be like my prior orders. Unfortunately, that is not the case. The direct order WHey from promix is exactly like my recent amazon shipment. It's not the end of the world, but I will definitely be looking for a different whey when I run out of the 10lbs of poorly mixing, lumpy, bland whey that Promix is claiming is unchanged in its formulation. Wish I had better news for anyone with similar expectations or experience with their older product.

I am a Promix regular and have been using their protein powder for a year. However, my most recent subscription tastes different. I always preferred it because of the low sugar, and the balanced chocolate flavor but this batch tastes overwhelmingly of whey. Their price for the 2 pack also went up significantly from $90 to $110 which is insane. Unfortunately I will be in the market for another product after this