Apple iPhone 14 Pro, 128GB, Silver - (Renewed)

Arrived before expected delivery date, advertised as excellent condition and it is! Very pleased with product.

This man is very respectful and clinical The phone it’s self is 10/10 quality with 100% battery life Couldn’t ask for much more

If I could give them 0 stars, I would. I had bought a refurbished Apple iPhone 14 Pro from this seller and it died within a month of use. The phone got stuck in a “reboot loop”, then died, and when I took it to apple they said it was due to a software issue and it would have been cheaper to just replace it via Amazon. There were multiple issues with the phone; the microphone didn’t work properly and it was device banned on snapchat, they really shouldn’t have sold the phone in the first place. I have never returned an item on amazon before, so was unsure about what was required of me and of the seller - I mentioned this to the seller in the first message, and completely believe that they tried to take advantage of my apparent lack of experience. They asked me to send the phone back, which I did (over a month ago), but never offered to pay postage (they are obligated to) and I had only found out after looking through pages of terms and conditions and legislation. I ended up paying quite a bit for postage too, so that if it got lost I would be insured. Once they received the phone, they had pointed out that there was a crack on the back camera which I had then explained what had happened and that it was covered by the £87.69 Protectyourbubble.com insurance - this would cover accidental damage and theft. They told me that they needed to call me to talk about what we were going to have to do with the phone, and so I did. On this phone call they had said that I needed to send them £50 in order for them to fix my phone, saying it would be cheaper then getting it fixed somewhere else. luckily I had mentioned this to my mum as she thought something fishy was happening so I didn’t pay them instantly and instead tried to figure out my rights etc. Every time they had information to tell me about the phone, they would refuse to put said information into the moderated amazon chat that I had with them and would just ask me to call them. Even when I had asked them to say explicitly what they wanted from me in the chat they would just ignore it. I had told them time and time again that I need the information that they’re telling me recorded in the chat, saying “it's important to me that you tell me this information over this amazon chat, as I would like a clear and transparent line of communication” and their response to that was “No worries dear please feel easy everything recorded in amazon chat so please don't worry about it .please share a phone number our team will contact you resolve your issue”. Unbelievable! It got to the point where I had to write the information they had told me down as they literally wouldn’t and I was uncomfortable that this information was not being recorded. I also expressed the urgency of resolving the issue, explaining that it was causing me significant stress and affecting my mental health. As a university student, not having a functioning phone made it difficult to keep track of work shifts and my studies. Despite this, they basically ignored my concerns. Even after Amazon customer service intervened and directed the seller to provide a full refund, including my return postage, the seller still insisted on phone calls. I repeatedly asked for all communication to stay in the Amazon chat, where it could be documented. I even provided proof of my warranty entitlements to show that I shouldn’t have to pay for repairs. I contacted customer service multiple times, and they had sent messages to the seller through my account twice - stating I want a full refund - to which they replied, “Dear we can’t able to refund you because your phone is out of policy for refund but we will repair your phone for you please share a screen password we need to fix it.” They had my phone for a month, and had told me that I needed to pay them £50 in order for them to repair it, though as soon as I ask for a refund they no longer need me to pay for the repair? If that isn’t a massive red flag then I really don’t know what is. Luckily, amazon got involved again and I was finally issued a refund! I strongly recommend avoiding this seller entirely. If you need a phone, buy directly from Apple — dealing with this seller is simply not worth the stress, hassle, and potential loss of money. Dealing with New Phone House is extremely frustrating and from my experience they tried to drag out this process for as long as possible, probably hoping I would just forget about the phone so they could sell it to someone else. God bless Amazon, my saving grace 🙏

Bit of a quandary really , decided to chance buying an Amazon refurbished phone , had bought one years ago and had a bad experience but thought I would chance it again, so bought an Apple I phone 14 pro , th3 phone arrives , a day later than promised but it arrived , it was well packed and , initial. Inspection all good as pro ,screen and back of phone all good , few slight marks on the side but it is a few years old so to be expected, , ow comes the arkward bit , firstly the battery life is at 83% so a new batt may be needed soon ? Secondly a notification popped up to say a part of the phon3 may not be genuine Apple product , turns out to b3 the screen has been replaced , so I have osid over £400: for an item that has a battery that maybe on its way out and a replacement non standard screen , so am undecided what to do , as usual the seller is not around to ask and trying to speak to any Amazon representative sends me daft so there is my quandary

The refurbished Apple iPhone 14 Pro is in excellent condition, works great, the price met expectations, no complaints. I'm always skeptical about used phones, I always have doubts, but not this time. My son is satisfied. Thank you.

Very good product, I loved it; very well packaged, fast delivery.

Excellent condition, great price, fast delivery, really pleased with my renewed iPhone 14 Pro.

When the phone first arrived it looked very good and worked well, although it had a slight rattle. In hindsight I should have returned it then but it was working fine and was a Christmas present for my daughter, so stupidly I didn't. She then damaged the back (a few cracks) but it still worked ok. A few weeks later it suddenly stopped charging properly and there was a message saying it was not an iPhone battery. I approached the company who said because it was damaged it was no longer covered under warranty. Which I suppose is fair enough. I took it to a repair shop who put in a new battery (£60) and it worked totally fine again. But the chap noted that the phone had been put together from parts of other phones. A few weeks later unfortunately the screen flashed and went completely blank and now no longer charges or turns on at all. I fear it will not recover. I would not use this company again.

La batterie est à 88% d'autonomie mais à part ça, ça va. Sinon rien à dire sur le téléphone. Tout fonctionne très bien. Il est arrivé très vite.

Goed

Bad phone, the mobile service under settings is grayed out and therefore does not detect any sim. Likely a hardware issue. Not an easy problem to detect

Leider hat sich nach einiger Zeit ein technischer Defekt eingestellt. Der Verkäufer hat jedoch extrem fair reagiert und mir nach der Retoure den kompletten Kaufpreis zurückgezahlt. So viel Kundenfreundlichkeit findet man selten – klare Empfehlung für diesen Verkäufer!

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