SureFlap Microchip Pet Door Connect

This cat door worked like a charm. I won't go into installation, that's my husband's thing. We already had an opening from a previous cat door in our wall leading out to the backyard and he had to modify the opening that was needed for this door. (I am lucky to have a guy that can do these things) We have been experiencing electronic cat door fatigue for a year. We had a PetMate door for about 5 years that was chipped to our previous cat who had a 9 digit chip. He passed in 2022. We got a new furbaby in 2023 and he had a 9 digit chip, and it worked fine for a while. Then we had an intruder cat (the orange menace) pound on that door until he got in. The company said he shouldn't have been able to get in, but he did. Anyway, found out it was a neighbors cat and he preferred to live at our house 90% of the time. We got him chipped (it was a 15 digit chip) so we wouldn't be awakened by the pounding on the cat door.. Much to our surprise and our frustration trying to use the old door, it wouldn't work with his chip. We got another PetMate door and it wouldn't take a 9 digit chip. After sending two doors back, we just got a regular door they can go in and out and decided we didn't need an electronic one. Unfortunately, another neighbors cat has decided he wanted to come into our house and wanted to fight with both cats. That was the last straw, we don't need anymore cats! Sorry for the book about our situation. I researched cat doors again and found the SureFlap door that would take a 9 and 15 digit chip. We can't do the chipped collars because they lose them in cat skirmishes. It was more money than I wanted to spend, but for peace of mind we had to do it. We got the door in a couple of days and we were perplexed because there really wasn't too much info on programming. We looked on YouTube and watched a video. Got both little monsters through the door before installation and we hoped for the best that it would work with the simple instructions on YouTube. Of course they were confused, but they caught on after me opening the door. It seems to be working perfectly. No other cat can get in the door now, so safety for the two monsters is secured now. The door itself is made with two magnets at the bottom and it closes securely. This is the easiest cat door we have ever used and I am thrilled with how easy it was to program. I really didn't believe it could be that easy. I didn't have to have a book and keep looking at how to program it with battery failure. It does only show one cat, so I'm not quite sure if we did it right, but it works, so we are very happy with the door. The door has a nice appearance and looks sturdy and I hope it lasts for years.

Excellent pet door! I have assembled the second such door along with the hub and the phone app.Can easily trace my cat whether he is in or out. Highly reliable.

I HATE this door! If you are thinking about buying it, be sure that your cat doesn’t mind pushing really, really hard against the door. It does not open easily and my three cats just won’t push that hard. They put their paws through it but are defeated with how forcefully it pushes back. They don’t understand pushing their head against something so hard to open. I mean, who would.It’s not necessary for the functionality of the features for the door to be so frustratingly difficult to open. There is no training mode where the suction effect is turned off so no easy way to train them to go through the door using treats. Treats only work if they can smell them and get their head close to the treat. In order to do this you have to hold the door open which defeats the purpose of trying to get them to get used to pushing through it.I hate, hate, hate it. Total waste of money for me. I have to tape it open to get them to come in. This is getting them used to feeling the door on their backs, but when I have the door taped that low, they can’t get out. Plus, it doesn’t teach them to push hard against the door.This door SUCKS!!! I wish I had been able to get it installed earlier, but unfortunately, my handyman wasn’t available until after the 30 day return window closed or I’d return it in a heartbeat.The main reason I wanted this door instead of the flap door I was using that allowed any animal to come in and out was to keep an outdoor semi-feral cat that I TNR’d out of the house. She picks on my girls, fights with them and they don’t like her. Well, let me just say taping the door open doesn’t keep her out and, because it’s see through and the last one was opaque, she’s even less afraid to come in through this door.All in all, we spent probably $500 dollars on this door: hub, door, wall tunnel and installation.I read the other reviews where people said that their cat just refused to push through it. I thought because my cats were already used to a cat door that the resistance of this door wouldn’t be a deterrent. I WAS WRONG. So very wrong.I’ve spent hours with high value treats: Churu, freeze-dried minnows, fish, but it’s very difficult to entice them when the door has to be closed and the treat is on one side and they are on the other.The scanner works okay, but if you have to tape the door open for training purposes it doesn’t tell you who came in and who went out.So now I have a hole in my wall, an unhappy husband, $500 dollars gone that I didn’t really have and less security than I had before. I thought it would be great to have a door that keeps out unwanted cats and has a curfew so that a cat sitter wouldn’t have to manually close/lock the door, but right now, this set up is not going to work for a cat sitter.I can’t say this enough, I HATE, this door. If you buy it, install it immediately and start trying to train your cats to go through it immediately so that you are able to return it if your cats refuse to push through it.I’ll probably have it removed and try to sell it on eBay, or something, but I’m sure I’ll take a bath.I had to give this review at least one star, but if not for the rules it would get no stars. I’m so angry right now. Why not have a training mode people?

Updates**Added one star for outstanding customer service.I'm keeping this because there are no good alternatives out there, but it's a deeply disappointing product with a lot of unrealized potential.Pros:• It exists• more or less does what it says on the tin.Cons:• can not program cats separately (all added cats have same privileges.. the only way to restrict a cat is not to add them to the flap at all)*update: the smaller cat flap version *can* Program individual pets but this one apparently not. If you need that feature, and your nail as will fit, go for the smaller one.• very clunky app• magnets that keep flap closed are too strong, especially for training cat.• Flap is not motorized and can catch the cats tail when closing (especially with strong magnets)• doesn't work at all if too close to metal (this is more down to physics, but worth noting) specifically, it would not work with a sliding door pet flap insert with an aluminum frame.• feels chintzy given the price (everything, including the latches and hinges, is thin plastic)• Buttons and built in screen are dated and unintuitive• requires hub• glitch whereby same cat appears differently for cat flap and feeder.Use case:Actually using this indoors... we have an elderly cat that needs constant access to special food or she throws up. We tried an automatic feeder but she gets stressed with other cats around and won't eat. using this cat flap we could give her private access to the bedroom to eat in peace whenever she likes. It works for this, but only barely.I wanted to add all the cats in the family, so we could program them to be let out if they got stuck in the room, and we could know who was approaching the door etc. given the underlying tech this seems entirely feasible, but it's simply not implemented in the app (same is true for their connect feeder). The only solution is not to add the other cats at all. (*or to buy the smaller cat flap connect) luckily, by default the latch is configured such that anything can push the flap open from inside to go outside, so it works for us, But let's say you wanted to keep one cat in because you'll need to be taking them to the vet, but let other cats out? Sorry no can do. I'll update this review if there's ever a firmware/app update to address this but I'm not holding my breath.The flap itself is a regular rigid flap that works with gravity like any other cheap cat flap. the hinge is just part of the plastic flap and prone to snapping, just like any other cheap cat flap. however it has strong magnets at the bottom which are required to get it to align so that when the cheap plastic latches come up from the bottom the flap is in the right place between them and they actually work.The magnets are so strong I had to remove one of them so that my elderly cat could nudge the flap open. with a missing magnet it doesn't reliably close to the correct position, but this happens more often over the latch that would prevent exiting, which we don't use, so in our specific use case it's not a deal breaker.At this price point I'd much rather see:- a motorized flap (this would eliminate the need for magnets and would be kinder to cat tails)- a flap with a separate reinforced hinge less prone to snapping- an option for continuous power- hub free (thread?) alternative- discrete controls/settings for each pet

IMPORTANT: If you want to keep some pets in while allowing others to come and go, then you will have to install this thing backwards. This is because the door only has one set of sensors and it is primarily designed and meant to keep unwanted animals out. Installing it backwards means the electronic components will be exposed to the weather which is a downer, and may make connecting the door to the Internet hub more difficult. Also installing it this way will allow any animal that can fit to enter your home, which is a downer too but also useful if an indoor only pet some how makes an escape and then wants back in.Bottom line: I took off a star because of this awkwardness and the fact that it needs a sold separately hub to connect to the Internet as opposed to just having that hardware built into the door. For as much as everything costs it should be more versatile with two sets of sensors for coming AND going, as well as connecting to my wireless router wirelessly without the wired hub (again sold separately). Also I would prefer a version that plugs into a wall outlet instead of using batteries that will eventually and unpredictabily die. Some times using a wire is just better, especially if not using one for power on the door means needing two wires elsewhere for a sold separately Internet hub (one for power and an Ethernet cord to my wireless router). I would be willing to pay more for these better functionalities. If there were a better alternative I would go with that but this seems to be the best option for the time being. 🤷‍♂️I'll update in the future if there are any problems but am hoping for a smooth experience.

This pet door changed my life. I had a bad raccoon problem and would either have to lock the cat in for the night or leave the old cat door open but put away the food. I could never stay at my boyfriend’s house because I had to manage the animal situation.Now...No more raccoons in my kitchen: my cat no longer feels violated, I’m not feeding the wild kingdom, cleaning up after them, and worrying about them finding the guinea pigs in the bedroom.My cat is thrilled! He can come and go when he pleases and own the neighborhood .I can sleep! My cat no longer wakes me up at 5am to be let outside or because the raccoons have eaten all his food. I’m not wandering the neighborhood trying to find him and lock him up in the evening.I can go away for a night and not worry! The app tells me that my cat made it inside safely and so far no tailgaters!Thank you so much for inventing this amazing pet door!!! So worth every penny to buy and professionally install in my wall.

Works great. Videos of raccoons and opossums failing to enter the house. After a day, cats figured out how to use.

When I first got the door it had connection issues from hub to door but they must be working on it via updates because now it works perfect. I have two dogs one is an expert going to the door but the other a little hesitant but they go in and out as the please. I lock it at night on schedule so they can’t get out during that time. I did have to buy them a collar because their tracking chips would not open the door consistently but that is not an issue because I have gps collars on them anyway.

Exellente chatière connectée.Attention cependant à acheter le HUB séparément, et aux piles LR14 non fournies, un modèle que je n'avais pas en stock mais trouvable facilement en supermarché. Ces grosses piles sont je suppose la condition pour avoir une plus grande autonomie.La chatière a reconnu la puce intradermique de mon chat du premier coup.je viens d'ailleurs de m'apercevoir que la puce (thermochip mini) provient du même fabriquant !La connection avec le hub s'est faite sans aucune difficulté, très simple de configuration et sans surprise.Pourtant j'avais un doute, le hub n'étant pas au même étage que la chatière, car le hub doit être connecté à internet en cable ethernet RJ45 (cable réseau).Ensuite, le gros du travail c'est quand même l'installation.N'ayant que du double vitrage côté jardin, j'ai fait le choix de l'installer dans le mur.Plusieurs jours pour faire le trou, reboucher propre, etc ...Mon chat l'a adoptée très rapidement, presque à notre insu.Il a été un peu apeuré au début par le petit bruit lorsque la chatière se déverrouille, mais encouragé par un petit apat sous la forme de petits morceaux de jambon, il a vite surmonté son apréhension.Après quelques passage, et même s'il lutte encore un peu pour l'ouvrir efficacement, la porte étant maintenue fermée par une légère force magnétique, il est fan de sa nouvelle liberté : aller et venir de l'intérieur au jardin sans avoir de comptes à rendre.Les chats aiment être autonomes ! et les chats n'aiment pas les portes fermées...La dernière très bonne surprise est venue de l'application.Pour avoir pas mal d'appareils connectés et de domotique à la maison, l'appli est une merveille.A la fois hyper simple et intuitive, et à la fois hyper complète, donnant des stats lorsqu'on clique sur les indications, pas mal de menus et graphes cachés au départ mais finalement vite trouvés.La grande chatière sait différencier une entrée d'une sortie, et même détecter si un chat "étranger" se présente à l'entrée !! Le couvre-feu fonctionne sans problème également.J'ai eu un bug sur ma version : passer en Anglais pour pouvoir éditer l'identité du chat.Le support constructeur m'a répondu rapidement et aiguillé efficacement, là encore au top.Bref, en tant que consommateur plutôt exigeant, je conseille !!!

It’s really an amazing product. It’s a bit big so it can fit a bigger cat or a little dog. It’s easy to set up and use. But for better use of the product it is best if used with the WiFi Hub to connect it to the application on your phone to give you full control over the device from anywhere in the world.

Articulo de calidad, funciona muy bien, el tunel de reducidas dimensiones respecto de otras compuertas, en caso de cualquier dificultad en la instalación el fabricante atiende muy amablemente y dando la solución al problema. La he instalado en una puerta barrera de bebesEs algo cara para mi bolsillo pero estoy muy contento después de haber hecho antes otras compras erroneas. No tengo instalado el receptor de comunicación pues no lo necesito en este caso

Super gute Lieferung, mega ausgestattet, schnelle Montage (Loch war vorhanden wurde "nur" ausgewechselt) und funktion mittlerweile gut - am Anfang stand ein Haken weiter raus da hat sich die Katze beim Öffnen schwer getan mittlerweile läuft es gut - sofort mit unserem Hub verbunden und nun habe ich alle Katzenklappen auf dem Smartphone und kann sehen wann unsere Katzen draussen, drinnen oder mobil sind - perfekt

Compré dos y ninguno sirve