Question 1

Does it work broken as that’s how mine arrived?

Accepted Answer

Mine arrived broken as well so I requested a replacement. It arrived within a few days of reporting what I received.

Question 2

Ordered the 3 pack and one is broken. Vendor says no returns.  Looks like there is no way to follow up on this. I would not order from them again?

Accepted Answer

I did return broken ones in the past despite that. Try contacting Amazon instead of the seller. Or you can still use the broken pieces, They do work.

Question 3

Are both bears in the same package, or is this two separate packages with one bear in each?

Accepted Answer

Hi!
My name is Jessica, an employee at HIC Harold Import Co. Thank you for inquiring about the Brown Sugar Bear Set of 2 Softners. In regards to your question, each bear is individually wrapped. Hope this was helpful!

Question 4

My brown sugar is always sticky and clumped together. How would I use this? To add or take away moisture?

Accepted Answer

Hello!
My name is Jessica Petrecca, an employee at Harold Import Company, the manufacturer of the Brown Sugar Bear Original Brown Sugar Saver and Softener. In regards to your question . simply soak the sugar bear in clean water (no soap) for 20 minutes, pat dry and than place the item in an airtight container. This will allow the moisture to release making the items most longer. Also will help try to get rid of the sticky feeling. Please feel free to contact me at jpetrecca@haroldimport.com with any other questions or concerns you may have to this product. Hope this was helpful!

Product Dimensions	6.68 x 5.08 x 1.27 cm; 58.97 g
Item model number	54923/2
Product Name	Original Brown Sugar Saver and Softener, Terracotta
Weight	59 g
Units	2 count
Brand	Brown Sugar Bear
Format	Clay
Package Information	Bag
Package Information	Not in a Box
Manufacturer	Harold Import Company, INC.

Brown Sugar Bear Original Brown Sugar Saver and Softener, Terracotta, Set of 2

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