Brio Moderna Self Cleaning Bottom Load Hot, Cold & Room Water Cooler Tri Temp W/Touch Dispenser Feature

Update 4/5/2023 Still works and still is quiet however we are noticing a sound in the water pump. The water trickles out for a few seconds when dispensing has stopped which is annoying and fills up the collection tray quickly. I emailed Brio and have not heard back from them. Hoping there is an easy fix. Update 11/5/2022 Still running perfectly. I wanted to add an update regarding other reviews mentioning noise. When you place the 5 gallon bottle in the cabinet take notice to the pump and the the hard plastic tubing. If the bottle or tubing touches the pump you will hear a loud rattling sound. Simply pull the bottle towards you with enough room to still fully close the door and that should solve the problem. Also twisting the bottle to wrap the tubing around the bottle helps as well. The video you see is the sound of the ozone generator. It runs for an hour and a half then shuts off. So please don’t think the video shows how loud the unit actually is. The actual running sound of the unit is very quiet. This review includes positive experience with customer service (for Brio) which is a good thing! Also includes positive experience with Amazon returns. Also comment about video in the end of review. MAKE SURE YOU LET THE WATER COOLER SIT UNPLUGGED FOR 24 HOURS BEFORE TURNING IT ON. Let the oil settle so your cooler lasts a long time. Yes, their is compressor oil in refrigerating items such as this. Same applies to air conditioners and fridges/freezers. Let it settle as the cooler was most likely shipped on it’s side. This is as per the manufacture. Not mentioned in instructions but from customer service call that I made. They need to update their manual. As of right now two days after receiving this water cooler I have nothing but positive things to say about it. It works perfectly. Hot water is hot. Cold is ice cold and the best one is the room temperature. I prefer that when rest of family likes cold. The water pump makes a low noise when pumping water back into the cold tank as well as the hot. Pump works continuously on room temp, but stops when you stop filling your cup as it should. The compressor seemed loud the first day but the next day is seemed to have settled in. (Remember the oil has to settle so yes it’s like an engine that needs oil. Let it do it’s thing. Let it break in) The best thing about a bottom loading water cooler is no more violent splashes against the wall or wherever your current top loader is. You know what I mean. Now it’s easy breezy just insert the nozzle and slide it in. Close the door. DO NOT OPERATE THE BUTTONS FOR WATER UNTIL YOU INSERTED NOZZLE INTO CONTAINER. You’ll ruin the pump. Only negative thing about this is it is low. So you have to bend a bit if you are moderately tall. No big deal. Not worth taking a star off a review for that. The first water cooler that was sent was damaged really bad. I submitted a return request and was instantly given a return label to print out. Option to have UPS pick up or bring to UPS location. I opted to bring it to UPS myself as the UPS workers here seem miserable so why make them even more miserable. The second one arrived in perfect shape. When the second one arrived I called Brio customer service and within minutes was connected to a human being. This is a really good sign that this brand has good support backing up their products. I called to inquire about if this should sit for 24 hours prior to turning on and they said it should sit to allow it to settle. This holds true with any refrigerating device but I thought maybe it would be different here. Glad I called. They were super friendly. Regarding the negative reviewers: One person said they had to press really hard on the buttons to get water. Did you think to remove the thin plastic film that is over the surface for protection during shipping? That’s the reason why. Your low rating should be deleted. Another person reviewed this and said it arrived damaged. You do know you can send it back and they send you a replacement at no additional cost? I did exactly that. The first arrived damaged so I sent it back. Two days later the current one arrived in perfect condition. Don’t review a product based on damage. Take pictures of damaged package before opening and then take pictures of damaged product just to cover yourself if they don’t believe you. My experience overall is positive. I think some of the negative reviews are based on not operating the cooler properly and not noticing their is a protective film over the control panel. Added video of the ozone self cleaning in operation. It sounds like their is an ozone generator with an air pump pumping it into the cold water holding tank. You can hear it bubbling. Not loud it makes a humming sound and it’s supposed to shut off after 90 minutes. Pretty cool!

EL PRODUCTO HA LLEGADO DESPUES DE 11 DÍAS DE REALIZADA LA COMPRA. EL PRODUCTO LLEGO ALGO DAÑADO, EL ENVIO FUE POR FEDEX. LA PUERTA PARA COLOCAR EL GARRAFON NO CIERRA ADECUADAMENTE, SE ABRE SOLA.

Had a problem contacted customer service problem was solved 100% to my satisfaction thank you

Stopped working after couple months. (No cold water)Company refused assistance At one point they said they would consider replacing unit, but would only deliver to the wrong country. Then changed their mind and refused help

The first machine we bought broke within a year. It stopped cooling the water, and the water was always warm above 60° since it was under warranty brio sent us a brand new one after we sent them video proof of its defect. Less than two years later, the second one started to show F1 and stop working often they have no idea why and said it’s a hot water issue. Even with the hot water off we still were getting F1. After prolonged period of having unplug while we were traveling, we returned and had no F1 error messages for a long time. It was often on with the F1 error message occurring and all of a sudden it completely stopped working. when we unplug it, it blinks and go straight to F1. They have no idea what’s wrong with it and no one can help me and there’s no mention of F1 in the manual or anywhere online. I’ve asked for a replacement, even though it’s out of the warranty. Because it’s not all that old and they said no the best they can do is offer 30% off however, that’s not what were interested in because this would be our third machine in three years. With that kind of track record I think it’s time we look for a better brand. We love the way. It looks but to fill tall water bottles. It is difficult, it does sometimes drip after dispensing is completed and let’s be honest, two machines, breaking in such a short period of time, does not instill me with confidence.