Question 1

When adding the device via a third-party app, scanning the code prompts an error or no response. Need help!

Accepted Answer

Hi there, you can try scanning the QR code on the instruction manual instead and please check if the app version is up-to-date.

Question 2

Will I Need a Smart Home Hub to set up Matter-certified device with Matter?

Accepted Answer

Yes, a Matter hub (or Matter controller) is necessary to provide an ecosystem that can be paired
with Matter-certified devices

Question 3

I failed to set up via Matter. Need help!

Accepted Answer

Refer to the following and you can resolve most setup issues. A. Make sure the firmware of your Matter Controller and Smart Home app is updated to support
Matter. B. Ensure your phone and Matter Controller are both connected to a stable 2.4 GHz Wi-Fi network,
and that it has internet access during the setup process. C. Power cycle the Matter-enabled device. D. If the Matter-enabled device has already been added to another ecosystem, you will need
to get a new setup code for pairing according to FAQ how to integrate your device into another
ecosystem.
E. In the first commissioning, Matter setup mode is active for 15 minutes after the device is
powered on. For the second commissioning the active time of setup mode varies between
ecosystems. If this time period has expired, you will need to power cycle the matter-enabled
device to restart the clock.
F. Restart your smartphone and clear the cache of the Smart Home app
If the above steps did not help solve your problem, it’s recommended that you try to factory
reset the Matter-enabled device or use another smartphone to configure it.

Question 4

The device can't be added, what can I do?

Accepted Answer

If you're experiencing device addition failure, ensure that the phone using the app is connected
to a 2.4GHz WiFi and that your hub is connected to the same router. You can try resolving this
issue by restarting the hub, app, or phone.

Product Dimensions	5.99 x 5.99 x 11.2 cm; 51.88 g
Item Weight	52 g
Specific uses	Decoration
Batteries required	No
Included components	1 Smart LED WiFi Light Bulbs

LED Smart Light Bulb (A19), Matter-Enabled, Multicolor, Works with Alexa, 60W Equivalent, 800LM, Instant Pairing, 2.4 GHz, Wi-Fi, 1-Pack

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