Buyer beware. I purchased this drone because my Mavic 3 needed repair, only to find out there is now a 60–90 day delay before I can even send it in. As someone who actually uses these drones professionally, that timeline is unacceptable. To make matters worse, after purchasing this new drone DJI recently removed the 2-year Refresh option that was one of the biggest reasons I stayed loyal to the brand in the first place. I reached out to support, explained the situation, and even offered to purchase another drone so I would not be grounded during the repair process. I simply asked for some level of customer loyalty consideration or discount. The response was essentially “too bad.” The drone itself is impressive. The camera and flight performance are excellent. But at this point the bigger concern is risk. If something goes wrong, you may be left with a $3,000 brick for an indefinite amount of time while support refuses to offer any flexibility whatsoever. Hard to be easy, easy to be hard. DJI built its reputation on premium products backed by premium support. Right now, the support side is not matching the price tag.
